How to improve the Bridge connection

This article concerns:
  • Bridge
  • Smart Lock 4th and previous generations
  • Opener
  • Smart Door

If your Nuki device is connected to the Bridge but not accessible remotely, follow these steps:

  • Check Bluetooth connection:
    Ensure the Bridge is plugged into a power socket within 5 meters of the Nuki device.
    Avoid obstacles like walls or doors between the devices.
  • Check Wi-Fi connection:
    Ensure the Bridge has a strong Wi-Fi connection to your router.
    If needed, move the router closer to the Bridge to improve signal strength.
  • Reboot devices:
    Unplug the Bridge for a few seconds and plug it back in.
    Disconnect the Wi-Fi router from power and reconnect it.
    This will reboot the devices and may resolve connection issues.
  • Update devices:
    Ensure the latest firmware is installed on your Nuki devices.
    Use the latest version of the Nuki App.

How to test remote access:

  1. Restart the Nuki App.
  2. Deactivate Bluetooth.
  3. Select “Lock“ in the app to check if the device responds.
Note:

If the device is not available after these steps, create a support ticket via the „Help“ section of the Nuki App. Please provide detailed observations and attach a screenshot of the connection status. For further assistance, our support team is here to help.