Improve remote access via built-in Wi-Fi

Your Smart Lock is not available online, although you have activated the built-in Wi-Fi module? Here you can find simple steps on how to establish and stabilize remote access.

• Update your devices
  Make sure that the latest firmware version is installed on your Smart Lock. Also use the latest Nuki App version.
• Improve Wi-Fi connection
  Make sure that your Smart Lock has a very good Wi-Fi connection to your router. If the Wi-Fi signal strength is limited, reduce the distance between the router and your Smart Lock to optimize the connection.
• Check Wi-Fi settings
  For the Smart Lock Pro (4th Generation) and the Smart Lock Ultra you have the option to choose between two modes:
  - Automatic: set as default, ensuring balanced Wi-Fi stability and battery life
  - Compatibility: maximizes Wi-Fi compatibility with reduced battery life
  We recommend only using Compatibility mode if your connection is unstable. To change the settings, enter the settings of your Smart Lock, then go to "Features & Configuration" > "Built-in Wi-Fi".
• Reboot your devices
  - Do you have a Smart Lock with built-in batteries? Press the button on the Smart Lock for 10 seconds until the red LED lights up. Release the button.
  - Do you have a Smart Lock with removable batteries? Remove the Power Pack and insert it again.
  - Disconnect your Wi-Fi router from power for a few minutes.
  By interrupting the power supply your devices will restart.
• Reset remote access
  - Deactivate the built-in Wi-Fi module of your Smart Lock in the Nuki App. (”Features & Configuration” > ”Built-in Wi-Fi”).
  - Restart your smartphone.
  - Re-enable the built-in Wi-Fi module in the Nuki App.