During the initial setup of the Keypad you have to define a 6-digit security code. Entering the security code is required whenever you want to manage your Keypad or connect another device to the Keypad. The security code therefore protects your Keypad from unauthorized access and theft.
Note:
Please write down your security code. You cannot manage or reset your Keypad without entering your security code.
Forgot security code? If you have forgotten your security code, please send the Nuki support the following information:
-
Keypad ID
You can find the Keypad ID in your Nuki App. -
Invoice
We also need you to send us an email with a scan of your invoice, which confirms the purchase of the Keypad.
With your provided Keypad ID and your invoice we can check the validity of the data and help you to regain access to your Keypad.