With the Nuki App, you can easily reset your Nuki device. Select your desired device and enter the settings. Tap on "Features & Configuration" > "General" and then "Reset". You have the option to restore the device's default settings or reset it to factory settings:
1) Reset to default settings
This option will restore your device's default settings. The following user data will be retained:
- Security code
- Name of your device
- Permissions and entry codes
- Activity log and Door Sensor status updates
All other settings, including i.e. position, will be reset. You need to reconfigure them afterward.
2) Reset to factory settings
When you reset your device to factory settings, all data is permanently deleted. Neither settings nor user information is preserved. You can do this without your security code. After the reset, you can set up your device anew.
If you don't have access to your device through the Nuki App, reset it to factory settings via the Help menu. To do this, open the Nuki App menu and tap on "Help". Choose the product you want to reset and follow the instructions within the Nuki App. Now, all data will be permanently deleted.