- Keypad 2
- Keypad 2 Pro
Fingerprint recognition is a reliable and secure way to unlock your door. However, in exceptional cases, there may be difficulties in recognizing the fingerprint.
If your fingerprint is not recognized, don't worry, as your entry code can still be used to unlock your door.
Source of error
Often, difficulties in recognition are due to these factors:
- small finger size
- weak fingerprint features
- moisture
- dirt
The LED signaling on the Keypad provides information about the cause of the error. The flashing pattern shows which type of error occurs, so that you can identify and fix the problem.
Troubleshooting
If the fingerprint is no longer recognized, we recommend re-enrolling it. First, delete the existing fingerprint from the lock permissions. Then re-enroll the fingerprint by following our step-by-step instructions. Afterwards, you can use your fingerprint again as usual to open your door.