Switching to another connection method for remote access

Depending on the Smart Lock variant, you can activate or change remote access to your Smart Lock in different ways.

Switching from Wi-Fi module to Thread

If you have already activated the built-in Wi-Fi module, the Wi-Fi connection will be automatically deactivated, and Remote Access via Thread will be established.
If the Thread network does not support an internet connection or it is not available, your Smart Lock will continue to use the Wi-Fi connection.

Switching from Bridge to Thread

If your Smart Lock is paired to a Bridge, you first need to disconnect the Bridge connection. To do so, open the Matter settings in the Nuki App and tap „Delete Bridge connection”.
After deleting the Bridge connection, the Remote Access via Thread is automatically established.
Note: If you have a Smart Lock 4th Generation in the standard variant, activation requires a one-time payment of € 49.00.

Switching from Thread to Wi-Fi module

If you want to change the remote access connection from Thread to Wi-Fi, simply disable the option ”Remote Access” in the Matter setting. After that, go to ”Features & Configuration” > ”Built-in Wi-Fi” in the Nuki App and ensure that he Wi-Fi is correctly set up.

Switching from Thread to Bridge

If you want to change the remote access connection from Thread to the Bridge, simply pair the Bridge using the Nuki App. This will automatically turn off Remote Access via Thread.
Note: The Bridge is compatible with the 4th and previous generations of Smart Locks.