Unknown intercoms are intercom systems that are not listed as verified in our compatibility check on the Nuki website. This means we have not tested the Nuki Opener with these intercom systems. We cannot guarantee that the Nuki Opener will work as intended.
Do you have an unknown analogue intercom system?
Even if your system is not listed as verified, you can very likely install the Nuki Opener. This is because, with an analogue system, the Opener just takes over the functionality of a switch.
"Generic Analogue" installation via Nuki App
In the Nuki App, you can select the profile "Generic Analogue". This profile allows you to configure the Opener with most unknown analogue intercom systems. However, the functionality of the Nuki Opener cannot be guaranteed with unknown systems.
Do you have an unknown digital intercom system?
Most likely, you can't use the Nuki Opener. Digital systems work with different signals that can differ in length and profile. We do not know this signal profile of an unknown intercom.
"Generic Bus (Generic)" installation via Nuki App
In the Nuki App, you can select the profile "Generic Bus (Generic)". With this profile, the Nuki Opener will try to automatically identify the ideal parameters. You can configure the Opener with some unknown digital intercom systems with this profile. However, the functionality of the Nuki Opener cannot be guaranteed with unknown systems.
Installation Guide for unknown systems (PDF)
The installation guide for unknown intercom systems (PDF) provides additional information about connecting intercom systems. We recommend starting with the basic setup and moving to the enhanced setup once the basic setup works.
The use of the guide for unknown systems is at your own risk. The instructions only give general guidelines on how to connect intercom systems. We have not tested the Nuki Opener with your intercom system or your specific cabling and, therefore, do not recommend connecting it to an unknown intercom.