Popular FAQ

• Does Nuki support Apple home key?

  We currently don’t support Apple home keys or “tap to unlock” in our products. However, we support the industry initi...

• How do I update the firmware of a Nuki device?

  This article concerns: Smart Lock Opener Smart Door Up-to-date firmware not only ensures the full functionality o...

• I have forgotten my security code. What do I have to do now to manage Nuki?

  You have forgotten the security code for your Nuki device and no other user knows your code? You need to reset the Nu...

• My yellow adapter is broken. What should I do?

  This article concerns: Smart Lock Ultra Nuki Universal Cylinder The yellow toothed adapter is designed to protect...

• Smartphone lost or batteries empty: How can I open my door now?

  Have you lost or forgotten your smartphone? Are your smartphone batteries empty? There are several ways to enter your...

• I have a new smartphone: What do I need to consider?

  This article concerns: Smart Lock Opener Smart Door Simply create a lock permission for your new smartphone. Do y...