Popular FAQ

• I have a new smartphone: What do I need to consider?

  This article concerns: Smart Lock Opener Smart Door Simply create a lock permission for your new smartphone.Do you...

• Smartphone lost or batteries empty: How can I open my door now?

  Have you lost or forgotten your smartphone? Are your smartphone batteries empty? Fortunately, there are several ways ...

• Does Nuki support Apple home key?

  Yes, our new Keypad 2 NFC supports Apple home key and Samsung Digital Keys.  More:  Keypad 2 NFC functionalities Buy...

• How do I update the firmware of a Nuki device?

  This article concerns: Smart Lock Opener Smart Door Up-to-date firmware not only ensures the full functionality o...

• I've forgotten my Security Code. What can I do?

  This article concerns: Smart Lock Opener Smart Door You have forgotten the security code for your Nuki device and...

• My yellow adapter is broken. What should I do?

  This article concerns: Smart Lock Ultra Nuki Universal Cylinder Which Smart Lock do I have? We are constantly refi...