Nuki App & Nuki Web: FAQ

• How do I activate automatic updates for the Nuki app?

  This article concerns: Nuki iOS App Nuki Android App At least once a month a new app release of the Nuki App is p...

• I've forgotten my Nuki Web log-in details. What can I do?

  If you have forgotten which e-mail address you've used for Nuki Web, we will gladly check the Nuki Web account we hav...

• Communication via Bluetooth

  A high number of Bluetooth commands impacts battery life. If the status of your Smart Lock is frequently queried via ...

• Number of locking actions

  A high number of locking actions impacts battery life. The more locking actions are performed with the smart lock, th...

• Number of unlatching actions

  A high number of unlatching actions impacts battery life. If you have a knob or bar on the outside of your door, and ...

• Number of door sensor state changes

  A high number of door sensor state changes impacts battery life. Under certain circumstances, the door sensor can als...

• No stiff door detected

  Stiff doors can lead to more power consumption. The Nuki Smart Lock works with a force of 2Nm - this is about the for...

• Wi-Fi connection

  An unstable Wi-Fi connection leads to higher power consumption. The stability of the Wi-Fi connection influences not ...

• Network traffic

  High network traffic can lead to higher power consumption. A high amount of traffic within your home network affects ...