The Nuki App shows you detailed information about the connection status of your Nuki device. The connection status is displayed in the device settings. The connection quality of all components to each other is color-coded.
- Green = stable connection between the components
- Orange = limited connection between the components
- Grey = no connection
The connection quality is calculated when the Wi-Fi connection is established. Only when the connection is re-established, the connection status is updated.
Troubleshooting
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Wi-Fi module
If there is no connection via the Wi-Fi module, please follow these troubleshooting steps for the Wi-Fi module. -
Matter over Thread
Does your Matter integration not work as intended? Please try the Matter over Thread troubleshooting steps. -
Bluetooth
If you can't connect your device via Bluetooth, please follow these Bluetooth connection troubleshooting steps.
Connection to the Nuki server
Matter over Thread
You can access your Smart Lock remotely using Thread. This new Smart Home standard is more stable and requires less energy than Wi-Fi.
Here, you can learn more about:
- Requirements for Remote Access via Thread
- How to activate Remote Access via Thread
- Switching to Remote Access via Thread
Built-in Wi-Fi module
The Smart Lock has a built-in Wi-Fi module you can also use for remote access.
We are discontinuing our Nuki Premium service. Did you activate it previously? Don't worry — all features will remain available to you. From now on, selected features such as Remote Access will be included automatically.
Bluetooth connection
Bluetooth connection between Nuki device and smartphone
Under optimal conditions you can control your Nuki device via Bluetooth from a distance of about 33 ft.
Here, you can find the status of Nuki's systems and subscribe to status updates.