Connection state

The Nuki App shows you detailed information about the connection status of your Nuki device. The connection status is displayed in the device settings. The connection quality of all components to each other is color-coded.

  • Green = stable connection between the components
  • Orange = limited connection between the components
  • Grey = no connection
Note:

The connection quality is calculated when the Wi-Fi connection is established. Only when the connection is re-established, the connection status is updated.


Connection Status via Bridge, Wi-Fi, Matter/Thread.png

Troubleshooting

Connection to the Nuki server

Matter over Thread

You can access your Smart Lock remotely using Thread. This new Smart Home standard is more stable and requires less energy than Wi-Fi.

Here, you can learn more about:

Built-in Wi-Fi module

The Smart Lock has a built-in Wi-Fi module you can also use for remote access.

Note on Remote Access:

To access your Smart Lock remotely you need Nuki Premium.

Bluetooth connection

Bluetooth connection between Nuki device and smartphone

Under optimal conditions you can control your Nuki device via Bluetooth from a distance of about 33 ft.