Popular FAQ

• I have a new smartphone: What do I need to consider?

  Simply create a lock permission for your new smartphone.Do you still have your smartphone with the active locking per...

• Smartphone lost or batteries empty: How can I operate my door?

  Have you lost your smartphone? Or maybe you've forgotten it? Have you run out of battery on your phone? There are sev...

• Does Nuki support Apple home key?

  We currently don’t support Apple home keys or “tap to unlock” in our products. However, we support the industry initi...

• How do I update the firmware of a Nuki device?

  Up-to-date firmware not only ensures the full functionality of your Nuki products but also guarantees maximum securit...

• I've forgotten my Security Code. What can I do?

  You have forgotten the security code for your Nuki device and no other user knows your code? You need to reset the Nu...

• My adapter is broken. What should I do?

  The  toothed adapter is designed to protect your Smart Lock. When excessive manual force is applied to the knob, the ...