I've forgotten my Security Code. What can I do?

You have forgotten the security code for your Nuki device and no other user knows your code? You need to reset the Nuki device to factory settings.

Reset to factory settings

You can reset your Nuki device to factory settings via the Help menu in the Nuki App. Follow these steps to reset your Nuki device:

  1. Open the menu at the top left (three yellow bars) in your Nuki App and select "Help".
  2. At the bottom of the Help screen, you'll find the option "Reset to Factory Settings".
  3. Tap on the device.
  4. Follow the instructions provided by the Nuki App.
Note:

When you reset your device to factory settings, all data will be permanently deleted. Neither settings nor user information will be preserved. After the reset, you can set up your device again and set a new security code.

Did you forget your Keypad security code?

Here is what you can do if you forgot your Keypad security code.

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