Creating and sending Bridge logs

This article concerns:
  • Bridge

Error logs are crucial diagnostic tools to identify and resolve the causes of connection issues. Even if you experience problems with push notifications, Bridge logs can provide valuable insights.
Bridge logs are generated through the Bridge API. Therefore, this report can only be created for the Bridge, not for the built-in Wi-Fi module.

How to create Bridge logs

1. Enabling the Bridge HTTP API
Open the Nuki App enter the menu and go to ”Manage devices” > ”Accessories” > ”Bridge”. Tap on "Manage Bridge" and follow the instructions in the App. As soon as the bridge is connected, tap on the Bridge icon and enable the ”HTTP API”.
Here, you'll find the Bridge information you need for creating Bridge logs:

  • IP-address
  • Port
  • Token

You can find out more about Bridge settings here: Manage Bridge settings

Exit the ”Manage Bridge” screen and wait for the Bridge to exit maintenance mode and restart. Once the LED turns off, you can create the Bridge logs as described in Step 2 and send them to our Support Team.

2. Creating the Bridge logs
Open a browser (e.g. Google Chrome, Safari) on a device connected to the same wireless network as your Nuki Bridge. Replace the previously obtained information (IP address, Port, and Token) in the following URLs:

  • http://IP:PORT/log?count=1000&token=TOKEN
  • http://IP:PORT/info?token=TOKEN

3. Sending the report to Nuki Support
When you access the above URLs, the Bridge Logs will be displayed. Copy the provided report from your web browser and send it to our Support Team, for instance, in the form of a PDF file.

Feel free to reach out to us if you have any questions or need further assistance.