I have an Android phone and Auto Unlock is late. What can I do?

Android devices automatically activate battery performance optimization for apps. Deactivate this setting to use Auto Unlock. This way, the Nuki App receives the location data from the operating system without delay.

  • Deactivate via the Nuki App
    The Nuki App can help you find the relevant setting through a guided troubleshooting wizard. Simply enter your device's settings. Then go to "Auto Unlock" > "Troubleshooting" and follow the suggestions.
  • Deactivate via your phone settings
    Paths and wording differ depending on your phone brand and software.
    Open your Android phone settings. Either go to “Apps” > “Special app access” or to “Battery”. Search for “allow background usage”, “power saving exclusions”, “battery optimization” or “optimize battery usage”. 

Depending on the smartphone or the operating system version, after a system update, certain power-saving measures might become active again. Therefore, it is worth checking this in your smartphone's app settings every now and then.