Tips for troubleshooting “Ring To Open” or “Open” issues: If you encounter problems during or after the configuration of the Nuki Opener, we recommend the following troubleshooting steps:
Nuki App and firmware update
Make sure that the Nuki App as well as the Nuki Opener are updated. An up-to-date firmware and app not only ensure the full functionality of your Nuki products but also guarantee maximum security.
Tips on how to do the wiring
With all analog systems, problems related the Opener configuration are usually a wiring issue. Please check or redo the wiring with the help of the Nuki App. Simply start the set-up process for your Opener again. Click on the menu on the top left corner and enter “Manage device”.
Important notes on changes to the wiring
Please unplug the flat ribbon cable from the Opener if you are performing any modifications on the wiring and go back to the original wiring of your intercom before you reconnect the cables.
Do not plug the flat ribbon cable back into the Opener before you are finished reconnection the cables according to the instructions. This is necessary to prevent damage to your intercom.
Any modification on the intercom is at your own risk. Nuki cannot offer compensation in case of any damages.
Basic wiring with analog systems
With the basic wiring, you can use all features of the Nuki Opener. Only the ring suppression is not supported.
Basic wiring diagram
If only Ring to Open only fails when approaching your door, look up troubleshooting information for Auto Unlock.
Cable for the bell is not connected correctly
Check whether you have connected the bell's cable from the port provided to the extra connector block that came with your delivery. Also, connect the yellow cable of the Opener to the connector.
Now reconfigure the Opener and test the feature again.
No cable is connected to the port
Please check if the cable for the bell is connected to another port:
- Remove the system cables one after the other until the system stops ringing. If you find this cable, it is probably the cable for the bell.
- Connect this cable with the yellow cable of the Opener to the extra connector block that came with your delivery.
- Reconfigure the Opener and test Ring to Open again.
Your bell is neither built into the intercom nor connected to it via a cable? Learn more about installation with an external bell.