As owner or administrator of the Nuki Web account you can create and manage different permission levels. If you want to authorize another person to manage your Nuki Web account, create a Sub-account.
Sub-accounts are instances of your main account. Every Sub-account can see all devices connected to the main account and the lock state of the devices. Other rights can be restricted.
To create a new Sub-account, select „Settings“ > „Rights management“ > „Add Nuki Web account“.
Here you can find an overview of the individual access rights with a detailed description:
| Rights |
Description |
Where to find it? |
|---|---|---|
| All (admin rights) |
A Sub-account with admin rights has the same access rights as the main account. Exception: All email notifications (e.g. battery warnings via email) are only sent to the main account. |
|
| Add devices |
Adding a new device via the Nuki app. With this right, Sub-account holders can add devices to the Nuki Web account. |
|
| Manage devices |
Changing device settings. This access right includes editing the display name and setting devices as favorites. Devices can also be deleted. |
→ Go to your device and choose “Settings” in the top right corner. → Go to your device, choose the three dots in the top right corner and click “Delete”. |
| Operate devices |
Performing lock actions. With this access right, Sub-account holders can control devices (e.g., lock, unlock, open the door). |
|
| Manage device configuration |
Manage device features and configuration. With this access right, changes can be made in the “Manage Device” area. “Manage Device” includes the device configuration (e.g., door handle, LED & button settings) and the features such as Auto Lock and Lock 'n' Go. |
→ Go to your device and choose “Manage Device” in the top right corner. |
| View and manage authorizations |
Viewing and managing users and lock permissions. With this access right, Sub-account holders can edit, delete or add users as well as lock permissions. |
→ Choose “Users” in the menu. → Go to your device to see and manage permissions. |
| View activity log & get log notifications |
Viewing and filtering the activity log. The activity log for all devices connected to the main account is accessible to Sub-account holders with this right. The Sub-account can be used to enable push notifications via the Nuki app. |
→ Choose “Activity Log” in the menu. → Go to your device to see the activity log for the specific device. |
| Rights management |
Adding new Sub-accounts and API keys. This right allows Sub-account holders to add additional Sub-accounts and API keys or edit and delete existing ones. Additionally, “Integrations & Devices” is shown in the menu and can be managed. Note: Sub-account holders can only manage other accounts within the scope of their own access rights. Other rights are shown but grayed out. |
→ Choose “Rights Management” in the menu. → Choose “Integrations & Devices” in the menu. |
All devices as well as the device state are visible to both the main account and all Sub-accounts. It is not possible to grant exclusive access to individual devices: The owner of a Sub-account can see all devices connected to the main Nuki Web account. Also, the main account sees all devices, even if they were added by a Sub-account.