Inactive Nuki Web accounts & devices

In order for you to access your Nuki device from any Internet-enabled device, data required for the management and control of the Nuki device must be stored on our server. Security and privacy is especially important when using Nuki Web, as the data of your devices is synchronized to the server.
We delete inactive Nuki Web accounts and remove inactive Nuki devices after 12 months. This way we ensure that only necessary data is stored. By removing the devices or inactive Nuki Web accounts, all associated data will be deleted.

When is a Nuki Web account inactive?

We assume your account is inactive if the last login was more than 12 months ago, and no active Nuki device is connected to your account.
In this case we inform you via email that we will delete the Nuki Web account and all related data.

• You have received the email, but would like to continue using your Nuki Web account?
  Please log in again at https://web.nuki.io/#/login.
  If you log into your account within three months of receiving our email, it will not be deleted.
• Your account has been deleted and you want to use Nuki Web again?
  You can always re-register for Nuki Web. To register and activate a device for Nuki Web, tap on the desired device in the Nuki App and open the device settings. Then select „Features & Configuration” and „Activate Nuki Web”.
  Learn more on how to activate your Nuki devices

When is a device in your Nuki Web account inactive?

We assume your Nuki device is inactive if it is not available via Nuki Web for a period of 12 months. In this case it will be deleted from your account for security and privacy reasons.
You will receive a warning directly in your Nuki Web account informing you about the planned deletion of your device from your account. Of course you will also receive a notification after deleting a device.

• You want to control your device using Nuki Web but it isn't available via your account?
  Follow these troubleshooting steps for improving the stability of Nuki Web
• You want to re-activate Nuki Web for your device?
  You can remove your device from your account and reactivate it for Nuki Web at a later time. To do so, select the device in your Nuki Web account and open the 3-dot menu in the upper right corner and select „Delete”.
  Use the Nuki App on your smartphone to reactivate your device for Nuki Web. Tap on the desired device in the Nuki App and open the device settings. Then select „Features & Configuration” and „Activate Nuki Web”.