Troubleshooting the Bluetooth connection

Can't you connect your to device via Bluetooth? Here are simple steps to establish and stabilize your Bluetooth connection.

• Check for energy-saving settings
  Open your Nuki App. Tap on your Smart Lock, Opener or Smart Door and enter the device settings. Go to “Features & Configuration” > “Battery”. We recommend the “Performance mode” if you have Bluetooth connection issues. Note: This mode may reduce the battery life of your device.
• Reboot your devices
  - Smart Lock with built-in batteries: Press the button on the Smart Lock for 10 seconds until the red LED lights up. Release the button.
  - Smart Lock with removable batteries: Remove the Power Pack and insert it again.
  - Restart your smartphone.

How to test your Bluetooth connection

1. Try to lock your device with a Keypad or Fob.
2. Open the Nuki App and check if the Door Sensor status is displayed correctly.
3. Deactivate Wi-Fi, activate flight mode and check if you can lock your device via the Nuki App.

Is only A not working? Check your Keypad and Fob batteries. Then, try setting up your Keypad or Fob again.
Is only B not working? Try these Door Sensor troubleshooting tips.
Is only C not working? Make sure that your smartphone is in bluetooth range to your device (about 10m). Update to the latest Nuki App version.

If more than one option fails, please contact Nuki Support.