Smart Lock: Troubleshooting

• Smart Lock is not calibrated: How to correct the lock state

  During calibration, your Smart Lock will know your lock the first time you set it up and save the minimum and maximum...

• Troubleshooting the Bluetooth connection

  This article concerns: Smart Lock Opener Smart Door Can't you connect your to device via Bluetooth? Here are simp...

• Position run of the Smart Lock

  The Smart Lock performs a position run when it needs to check its current position. For example, the Smart Lock Go, 4...

• Resolve the Smart Lock's "motor blocked" error

  Does the Nuki App show you a "motor blocked" message for your Smart Lock? This means that there is a reason why the m...