Does the Nuki App show you a "motor blocked" message for your Smart Lock? This means that there is a reason why the motor cannot turn the tailpiece to lock and unlock your door. For example, an obstacle can prevent the Smart Lock from turning, such as a stiff door.
You can try these troubleshooting steps:
First, try to lock your door manually.
- Can you lock your door without much force? Try to recalibrate your Smart Lock.
- Do you feel resistance when you lock your door manually? Try removing the resistance. It most likely prevents your Smart Lock from turning the tailpiece. If you cannot resolve the issue, a professional can adjust your door for you.
- Does the "motor blocked" message appear every time you try to lock or unlock your door? Please contact our support team via the Nuki App. This will give our team all the relevant information about your Smart Lock's status