Connection status

This article concerns:
  • Smart Lock
  • Opener
  • Smart Door

The Nuki app provides an overview of the connection status of your Nuki device. To access this information, simply tap on your device and enter its settings. Then, go to “Connection Info”. 

Connection status: Connected via Bluetooth, online via built-in Wi-Fi

How the connection info is structured

On the connection info screen, you can find details about your:

  1. Bluetooth Access: Quality of your Bluetooth connection
  2. Remote Access: Quality of your remote connection

The connection quality is color-coded:

  • Green: stable connection
  • Yellow: unstable connection
  • Grey: no connection (i. e. because you are out of Bluetooth range or Wi-Fi is not set up yet)
  • Red: unable to connect (Error)
Note:

A change in the connection quality might take a 1–2 minutes until it is visible on this screen.

Bluetooth Access

The Nuki App shows you information about the quality of your Bluetooth connection. If necessary the app displays tips on how to improve it. 

Under optimal conditions you can control your Nuki device via Bluetooth from a distance of about ten meters. Doors, walls and other interference can reduce this range.

Bluetooth troubleshooting: 
If you can't connect your device via Bluetooth, please follow these Bluetooth connection troubleshooting steps.

Remote Access

The Nuki App shows you how your device is online (via Matter, built-in Wi-Fi or Bridge). It also gives you information about the quality of the connection and—if necessary—tips on how to improve it. 

Matter over Thread

You can access your Smart Lock Ultra, Pro, Go and Smart Lock (4th Generation) remotely using Thread. This new Smart Home standard is more stable and requires less energy than Wi-Fi. Here, you can learn more about:

Matter over Thread troubleshooting: 
Does your Matter integration not work as intended? Please try the Matter over Thread troubleshooting steps.

Built-in Wi-Fi module

The Smart Lock Ultra, Go and Pro of all Generations have a built-in Wi-Fi module. Therefore you do not need the Nuki Bridge for online access. Here is how to activate the built-in Wi-Fi module.

Wi-Fi module troubleshooting:
If there is no connection via the Wi-Fi module, please follow these troubleshooting steps for the Wi-Fi module.

Nuki Bridge

The Nuki Bridge makes your Nuki device remotely available.
Here, you can find detailed instructions on how to set up your Nuki Bridge.

Bridge troubleshooting:
You have already set up your Bridge and paired it with your Nuki device, but you still don't have online access? A reboot of the Nuki Bridge helps to re-establish the connection to the server.
 

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