- Smart Lock
- Opener
- Smart Door
The Nuki App shows you detailed information about the connection status of your Nuki device. The connection status is displayed in the device settings. The connection quality of all components to each other is color-coded.
- Green = stable connection between the components
- Orange = limited connection between the components
- Grey = no connection
The connection quality is calculated when the Wi-Fi connection is established. Only when the connection is re-established, the connection status is updated.
Troubleshooting
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Wi-Fi module
If there is no connection via the Wi-Fi module, please follow these troubleshooting steps for the Wi-Fi module. -
Matter over Thread
Does your Matter integration not work as intended? Please try the Matter over Thread troubleshooting steps. -
Bridge
You have already set up your Bridge and paired it with your Nuki device, but you still don't have online access? A reboot of the Nuki Bridge helps to re-establish the connection to the server. -
Bluetooth
If you can't connect your device via Bluetooth, please follow these Bluetooth connection troubleshooting steps.
Connection to the Nuki server
Matter over Thread
You can access your Smart Lock Ultra, Pro, Go and Smart Lock (4th Generation) remotely using Thread. This new Smart Home standard is more stable and requires less energy than Wi-Fi.
Here, you can learn more about:
- Requirements for Remote Access via Thread
- How to activate Remote Access via Thread
- Switching to Remote Access via Thread
Built-in Wi-Fi module
The Smart Lock Ultra, Pro, Go, Pro (4th Generation) and the 3.0 Pro has a built-in Wi-Fi module. Therefore you do not need the Nuki Bridge for online access.
Nuki Bridge
The Nuki Bridge brings your device online and makes it remotely available for all authorized users.
Here, you can find detailed instructions on how to set up your Nuki Bridge.
Bluetooth connection
Bluetooth connection between Nuki device and smartphone
Under optimal conditions you can control your Nuki device via Bluetooth from a distance of about ten meters.
Bluetooth connection to the Nuki Bridge
Your Nuki access solution is connected to the Bridge via Bluetooth. For a stable Bluetooth connection, the distance between Bridge and Nuki device should not exceed five meters. Here you can find tips for optimizing the connection quality.